Returns & Exchanges
At GIBBON, we stand by the quality of our performance gear and offer a hassle-free 30-day return window for all unused products in their original packaging. We want to ensure you have the right equipment to reach your peak potential, so we've streamlined our process for your convenience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside your return package.
Pack and Ship
Securely pack your gear in its original box and drop it off at any authorized carrier location within 7 days of receiving your label.
Quality Inspection & Refund
Our team will inspect the returned items upon arrival, and your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing